Brockwood Hall

The location was amazing! Absolutely gorgeous! The grounds were well looked after. Service from reception was spot on too. We were told that the security deposit wouldn’t come out of our account however and even though it was a pre authorisation, it still came out of our account and we had a faff trying to get it sorted but got there in the end. The lodge itself was brilliant, there was a plug socket in the kitchen that didn’t work but this didn’t cause us any problems that we couldn’t avoid. The light in our hot tub also didn’t work but there was one on the side of the lodge directly above. With me being an early riser, I loved going and sitting on the decking to enjoy my morning coffee whilst watching the 7 peacocks strutting around the lawn and between the properties. Our biggest complaint was relating to the on site bar/restaurant. We went there for food on the Saturday, firstly the music they had on the telly (pure 00’s nostalgia) was pretty loud! Then when it finished an old Power Rangers started and seemed even louder! Our food took two hours to come, starters of goats cheese and also whitebait took an hour, then our mains another hour after, when they eventually did come, after we’d chased their whereabouts several times (Gammon and chips and a fish and chips) the gammon was ordered with no peas as my fiancée really doesn’t like peas, the young lad behind the bar wrote that on the order slip too, but when it eventually came, we’d asked for it to be put in takeaway boxes as it was getting on for 9 and we just wanted to go back to the lodge and chill, the gammon was absolutely covered in peas! They offered to sort this but that would have either meant just scraping the peas off, leaving the flavour all over everything! Or waiting all over again. We decided to just leave it and they gave us the money back for the dish. My fiancée then wanted a bag of crisps just so she had eaten and to our surprise, we were then charged for the crisps too! I know to some this may seem like a so what but after waiting two hours for food to come out wrong, you’d think the least they could do would be to say just have them. I’d recommend staying at Brockwood Hall to anyone but just maybe swerve the restaurant for food.